COVID-19 Updates & Information


To reduce the potential for transmission of coronavirus (COVID-19), all City of Cranbrook offices and facilities are currently closed to the public and face-to-face counter services suspended until further notice. This closure includes City Hall, Building and Bylaw Services, Public Works and the Cranbrook Fire Hall, along with Western Financial Place, the aquatic centre, the Memorial and Kinsmen arenas and the Cranbrook Public Library.

Services including water treatment and delivery, fire and emergency response and garbage collection are not affected currently.

City staff continue to work both remotely and in their offices during regular business hours to provide service to our residents, including building inspection, land use planning, bylaw, tax and utility payments and other services.

Staff will respond to public inquiries and requests by both phone and email:

  • General Inquiries: 311
  • Payments, Utilities & Property Taxes: 250-489-0233
  • Recreational Services: 250-489-0220 or 250-489-0221
  • Public Works: 250-489-0218
  • Building Inspections: 250-489-0207
  • Cemetery Information: 250-489-0230
  • Bylaw Services: 250-489-0263
  • Fire & Emergency Services: 250-426-2325
    (non-emergency only, otherwise call 911)

Latest City COVID-19 Related News

May 2020

April 2020

March 2020


You can also follow us for the latest information on our Facebook, Twitter and Instagram pages. 


Video Messages


Regional COVID-19 Snapshots
(courtesy of the Regional District of East Kootenay)

May 2020

April 2020

March 2020


The monitoring of, and response to, COVID-19 is being led by local, provincial and federal health authorities (not local government). It is important to make sure we rely on facts and have strong sources of information in our arsenal.

Key Information & Links

  • Small Business BC (providing support for small business with information around available programs from the provincial and federal governments).
  • COVID-19 Information Line **FOR NON-HEALTH INFORMATION** - 1- 888-COVID19 (1-888-268-4319).
    The line is open seven days a week, from 7:30 a.m. to 8 p.m. PST.
  • 811 - dial 811 for health-related information on COVID19
  • COVID-19 Self-Assessment Tool - use this simple online tool to complete a self-assessment if you have symptoms of COVID19 or are wondering if you should be tested.
  • BC Centre for Disease Control Latest Updates - an excellent resource. Bookmark and use this site.
  • Government of Canada - includes links to latest statistics, travel info and economic and financial supports available through the Federal Government.
  • Province of BC Information Hub - includes links to Provincial supports for non-health information (childcare, travel advisories, employee/employer resources).
  • Interior Health Latest Updates
  • Public Health Agency of Canada 
  • Public Health Agency of Canada Information Line - 1-833-784-4397.
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