COVID-19 Updates & Information

Updated: Friday July 31, 2020

Reception areas at City Hall, Building and Bylaw Services, Public Works are all open to the public. The Cranbrook Fire Hall, Western Financial Place, the aquatic centre, the Memorial and Kinsmen arenas remain closed to public access until at least August 2020. The Cranbrook Public Library is open with slightly different operating hours and is allowing curbside pickup of books and other materials.

Every effort is being undertaken to ensure the health and safety of our staff and the public. The City is aligning our services and how we conduct business with the requirements provided by WorkSafeBC. Our customers are strongly encouraged to continue to access City information and services by phone or by email wherever possible.

Customers who require a visit to any of our office facilities must understand and obey the following guidelines:

  • If you have underlying medical conditions, it is recommended that you do not visit our municipal hall or facilities.
  • Anyone displaying symptoms of COVID-19, which primarily displays as a persistent cough, will not be permitted on the premises. If you are sick, please stay home.
  • If you have travelled outside Canada, you are not permitted on our premises until you have self-isolated for a minimum of 14 days.
  • If you are displaying symptoms of COVID-19 or you live in a household where someone is showing symptoms of COVID-19, please stay home. 
  • Physical distancing is always required (minimum of 2 meters). 
  • Failure to observe physical distancing risks the closure of the facility, and as such, you will be asked to leave the premises. 
  • Washrooms on the premises are disinfected frequently and hand sanitizers are available.
  • We ask that any financial transactions be conducted electronically and not in cash. 

Our reception areas now have plexiglass barriers in place, with hand sanitizer available. Customers coming to City Hall will be greeted outside the building and will be allowed into the main reception area at a maximum of 2 people at a time. If you appear to display sickness, you will be asked to leave and instead contact us by phone or email so we can assist you.

Staff will continue to respond to public inquiries and requests by both phone and email:

  • General Inquiries: 311
  • Payments, Utilities & Property Taxes: 250-489-0233
  • Recreational Services: 250-489-0220 or 250-489-0221
  • Public Works: 250-489-0218
  • Building Inspections: 250-489-0207
  • Cemetery Information: 250-489-0230
  • Bylaw Services: 250-489-0263
  • Fire & Emergency Services: 250-426-2325
    (non-emergency only, otherwise call 911)

Latest City COVID-19 Related News

July 2020

June 2020

May 2020

April 2020

March 2020

You can also follow us for the latest information on our Facebook, Twitter and Instagram pages. 

Video Messages

Regional COVID-19 Snapshots
(courtesy of the Regional District of East Kootenay)

Older Regional Snapshots

The monitoring of, and response to, COVID-19 is being led by local, provincial and federal health authorities (not local government). It is important to make sure we rely on facts and have strong sources of information in our arsenal.

Key Information & Links

  • Small Business BC (providing support for small business with information around available programs from the provincial and federal governments).
  • COVID-19 Information Line **FOR NON-HEALTH INFORMATION** - 1- 888-COVID19 (1-888-268-4319).
    The line is open seven days a week, from 7:30 a.m. to 8 p.m. PST.
  • 811 - dial 811 for health-related information on COVID19
  • COVID-19 Self-Assessment Tool - use this simple online tool to complete a self-assessment if you have symptoms of COVID19 or are wondering if you should be tested.
  • BC Centre for Disease Control Latest Updates - an excellent resource. Bookmark and use this site.
  • Government of Canada - includes links to latest statistics, travel info and economic and financial supports available through the Federal Government.
  • Province of BC Information Hub - includes links to Provincial supports for non-health information (childcare, travel advisories, employee/employer resources).
  • Interior Health Latest Updates
  • Public Health Agency of Canada 
  • Public Health Agency of Canada Information Line - 1-833-784-4397.
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